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Frontload Washer |
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|
Display |
Description |
Cause/Corrective Action |
|
Alrn, ALrn or ALArn |
Break-in Alarm Error |
Check the service the door or coin vault switches. |
|
door or dor |
Door Open Indicator |
Door is not closed during an active cycle. If door is closed, check for improper wiring or inoperative door switches. |
|
DOOR and FINAL SPIN LEDs |
Motor Failure Error |
If the control receives the motor failure signal from the motor control, the control will enter Error Mode. The control will turn off all outputs and flash the DOOR and FINAL SPIN LEDS one second on/one second off to indicate a motor failure error. This is a fatal error. The machine must be unpowered to clear this error. |
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DOOR LED |
If the door doesn’t lock in 15 seconds in Door Locking Mode or the door doesn’t unlock in 3 minutes in Door Unlocking Mode, the control will enter Door Lock Error Mode. The control will turn off all outputs and flash the DOOR LED one second on/one second off to indicate a door lock/unlock error. To clear this error in Door Locked Mode the door must either open or lock. If the door locks, the cycle will start normally. If the door opens, the control will revert back to Start Mode. To clear this error in Door Unlocking Mode the door must unlock or open. If the door unlocks or opens, the control will enter End of Cycle Mode. |
|
|
DOOR LOCKED and CLOSE DOOR LEDs flashing |
Door Lock/Unlock Error |
If the door doesn’t lock in 15 seconds in Door Locking Mode or the door doesn’t unlock in 3 minutes in Door Unlocking Mode, the control will enter Door Lock Error Mode. The control will turn off all outputs and flash the DOOR LOCKED and CLOSE DOOR LEDs one second on/one second off to indicate a door lock/unlock error.To clear this error in Door Locked Mode the door must either open or lock. If the door locks, the cycle will start normally. If the door opens, the control will revert back to Start Mode.To clear this error in Door Unlocking Mode the door must unlock or open. If the door unlocks or opens, the control will enter End of Cycle Mode. |
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Frontload Washer |
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Display |
Description |
Cause/Corrective Action |
|
DOOR LOCKED and FINAL SPIN AND TUMBLE LEDs flashing |
Motor Failure Error |
If the control receives the motor failure signal from the motor control, the control will enter Error Mode. The control will turn off all outputs and flash the DOOR LOCKED and FINAL SPIN AND TUMBLE LEDs one second on/one second off to indicate a motor failure error. This is a fatal error. The machine must be unpowered to clear this error. |
|
E dF or E:dF |
Drive Failure |
Motor unplugged, motor failure, tachometer circuit open or drum locked up. Unpower machine to reset. |
|
E dL or E:dL |
Door Lock Error |
Door does not lock within 15 seconds of closing or doesn’t unlock 3 minutes after cycle completion. Open and reclose door. |
|
E dL or Er, dL |
Door Lock Fatal Error |
Door is unlocked during a running cycle. To clear this error, cycle power to the machine. Check door lock and door latch for damage and replace if error continues. Also check door lock wire harness for damage or for disconnection. |
|
E dL1 or Er, dl |
Door Lock Non-Fatal Error |
If the door fails to lock in 20 seconds in Door Locking Mode after the drive has been enabled, the control will turn off all outputs and show the error E dL1. To clear this error the door must either open or lock. Overloading the machine or broken shocks may keep door from properly closing. First check that door is fully closed. If door still fails to lock, check door lock and latch for damage. Check door lock wire harness for damage or disconnection. |
|
E dL2 or Er, dU |
Door Unlock Non-Fatal Error |
If the door fails to unlock 20 seconds after the drum has stopped spinning with a solenoid type door lock and all other outputs have been turned off, the control will show error. To clear this error the door must unlock or open. Removing power for 3 minutes will automatically allow door lock to unlock. Make sure to press on door and then pull to unlock the door as pressure on door lock/ latch will prevent door from unlocking. Possible causes of this issue are broken shocks or clothes load causing pressure on door and door latch/lock preventing it from unlocking. If it still fails to unlock, check door lock and latch for damage. Also check door lock wire harness for damage or disconnection. |
|
E door or Er, do |
Door Opened During A Running Cycle |
Control detects door open during a cycle. This can be caused by pulling on door while locked or about to lock. Correct inoperative door locking system. Check door switch and harness for damage or disconnection. Unpower machine to clear error. |
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Frontload Washer |
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|
Display |
Description |
Cause/Corrective Action |
|
E do, E:do or E:dO |
Door Opened During a Running Cycle |
Control detects door open and door locked inputs high. Caused by pulling on door while locked or about to lock. Correct inoperative door locking system. |
|
E dr |
Drain Alarm Error |
Machine did not drain. Power down machine. |
|
E FL, E:FL or Er, FL |
Fill Error |
Pressure switch fails to open in 30 minutes (or other programmed length of time) in any fill agitate cycle or maximum fill time exceeded. Check for water pressure at inlets, water valves for operation, clog in water line, plugged filter screen on water hose, and the pressure sensor hose for air leak to determine cause of error. May also be caused by programming too short of a programmed Fill Time for the water level and water pressure of the machine. |
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E Ht, E:HT or E:Ht (models equipped with heater) |
Heater Error |
Programmed temperature hasn’t been reached in more than two hours. Cycle will continue with heater off. Replace inoperative heater circuit components. |
|
E oP |
Open Thermistor Error |
Thermistor circuit opens while heating. Heater will turn off and cycle will continue. |
|
E rr |
Coin Error |
Invalid coin pulse or inoperative coin sensor. Check coin drop area and remove obstructions. If error persists, tampering may have occurred. Evaluate security procedures. |
|
E SH |
Shorted Thermistor Error |
Thermistor circuit is shorted while heating. Heater will turn off and cycle will continue. |
|
E SP |
SPI Communications Error |
Master control cannot communicate with motor control. Caused by transformer unplugged or wiring to motor control incorrect. Power down the machine, power up and try again. |
|
E Ub or E:Ub |
Unbalance Error |
Unable to balance load. Redistribute load and retry. |
|
E Ub1 or Er, ub |
Non-Fatal Unbalance Error |
Washer is unable to balance load. Redistribute load and run cycle. If running a small load or one large item, add more items to help machine balance the load better. If items are rubber or other water resistant type material, load may never reach full spin speed. Ensure machine is properly leveled and check for broken shocks. Increase "Number of Balance Attempts" parameter to allow more retries if error occurs often. Refer to programming manual. |
|
E Ub2 or Er, Ub |
Fatal Unbalance Error |
Wires to unbalance switch are broken or not connected, unbalance switch may be stuck closed or a shock may be broken. Unpower to clear error. |
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Frontload Washer |
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|
Display |
Description |
Cause/Corrective Action |
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CLoSE door or do |
Door is not closed during an active cycle. If door is closed, check for improper wiring or faulty door switch. |
|
|
Coin Error |
Coin Error |
Invalid coin pulse or inoperative coin sensor. Check coin drop area and remove obstructions. If error persists, tampering may have occurred. Evaluate security procedures. |
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E id |
Board ID |
Incorrect replacement control. Replace user control or drive board with the correct part. |
|
E dS or Er, dS |
Brownout/Voltage Configuration |
Unexpected supply voltage. Check the harness connections between the front end control and the drive board. If the front end control was replaced, set dip switch #1 to the same setting as the previous control. If reworking the machine to use a different voltage supply, the dip switch #1 setting may need to be changed. If the dip switch #1 setting is changed, power down, power up and try again. Also check Pin H2-7 on the front end control to ensure good connection between front end control and drive board. |
|
E nr or Er, nr |
Drive Board Not Ready |
Hardware failure. Try cycling power to machine before replacing drive board. |
|
E bS or Er, bS |
Drive Board Shorted |
Hardware failure. Try cycling power to machine before replacing drive board. |
|
EnXX |
Machine ID |
Communication failure. Power down, power up and try again. If error persists, check connection between front end control and Machine ID Chip, or try replacing the front end control or the Machine ID Chip. |
|
En 31 |
Product Byte #1 Mis-Match |
Product family does not match between the Machine ID Control and Front End Control. Replace Machine ID Control with one meant for current Front End Control platform. |
|
En 32 |
Product Byte #2 Mis-Match |
Machine type does not match between the Machine ID Control and Front End Control (frontload washer vs. dryer). Replace Machine ID Control and/or front end control with one meant for current machine type. |
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En 33 |
Product Byte #3 Mis-Match |
Control level does not match between the Machine ID Control and Front End Control (A4 vs. A2). Replace Machine ID Control with a properly configured A level for the control being attached. Use Factory Test Procedure to determine front end control’s control level. |
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Frontload Washer |
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|
Display |
Description |
Cause/Corrective Action |
|
En 39 |
Corrupted Data on Machine ID Control |
Try cycling power to machine. If error continues, check for damage to Machine ID Control and harness and/or replace Machine ID Control with a correctly configured Machine ID Control. |
|
En 3E |
Machine control cannot be con- figured with the Machine ID Control in the machine |
Try cycling power to machine. If error continues, check for damage to Machine ID Control and harness and/or replace Machine ID Control with a correctly configured Machine ID Control. |
|
En 3F |
Cannot communicate with the Machine ID Control |
Try cycling power to machine. If error continues, check for damage to Machine ID Control and harness and/or replace Machine ID Control with a correctly configured Machine ID Control. |
|
E Co or Er, Co |
Drive Board Communication Error |
Communication failure. This error is caused by certain cycle counters that need to be reset by restarting the control. Unplug the washer, wait 30 seconds and then re-apply power to clear the error. If error persists, check connection between front end control and drive board, or try replacing the front end control or the drive board. Many times a loose pin or wire is at fault for this error. |
|
E dr or Er, dr |
If the control has the drain error enabled, the control will enter Machine Error Mode when the water height is not below the empty level, after attempting to drain for the programmable time (default 5 minutes). In the event of a drain error, the control will turn off all outputs and turn on the Machine Error Tone for 15 seconds. Check wiring to drain and that power is present at drain. Check for objects stuck in drain hose or in pump on electric pump units. Ensure that drain hose meets drain height restrictions. Increase programmable drain error time if pump is working but not able to pump out quickly enough. Unpower to clear error. |
|
|
E Sd or Er, Sd |
Slow Drain Error |
Water is not draining as quickly as expected in any cycle step that drains water during the cycle. The machine control will light the right-most decimal point even after the drain error display has cleared. The decimal point will remain illuminated after the slow drain error display has expired to draw the attention of the owner or attendant. The decimal point can be cleared by pressing the START keypad 3 times in a period of 5 seconds or by cycling the power to the machine. |
|
ESd |
Slow Drain Error |
Control shows error after door is open (when cycle is completed) for one minute, the error information will be logged in audit data. |
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Frontload Washer |
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|
Display |
Description |
Cause/Corrective Action |
|
E Ht or Er, Ht |
Heater Error |
If the heater is enabled and the water temperature has not reached the desired temperature selection within the programmable time, the control will indicate a heater error. If this error occurs, the heater output will be turned off and the cycle will continue. This error will be cleared when the door is opened or any key is pressed. Possible causes include wire harness to heater elements are damaged, heater elements are damaged, corrosion of wires/connectors, or programmable heater error time is too short for the programmed heat temperature and amount of water in machine. |
|
E tE or Er, tE |
Max Temperature Exceeded Error |
The control will continuously monitor the Machine Status for an indication that the maximum water temperature is exceeded. When the cycle has been completed and if the control has saved a Max Temperature Exceeded Error, the control shows the error for one minute after the door is opened or a key is pressed. Check for stuck heater relay/contactor. |
|
E oP or Er, oP |
Open Temperature/Thermistor Sensor Error |
The drive board will flag an Open Thermistor Error any time it senses a temperature less than 0°C (32°F). The heater output is turned off for the remainder of the cycle. At the end of the cycle, error code will be shown. It clears after one minute or with any key press. Check wiring to heater elements and thermistor for damage. |
|
E SH or Er, SH |
Shorted Temperature/Thermistor Sensor Error |
The drive board will flag a Shorted Thermistor any time it senses a temperature greater than 100°C (212°F).The heater output is turned off for the remainder of the cycle. At the end of the cycle, error code will be shown. It clears after one minute or with any key press. Check wiring to heat elements and thermistor for damage. |
|
E SudS or Er, SL |
Suds Lock Error |
In the spin steps, if the control determines that there are suds in the machine after running all Suds Removal Routines programmed to run, it will display a Suds Lock Error at the end of the cycle after the door is opened. The control will continue showing E SudS for one minute or until any key has been pressed. To prevent error, reduce detergent used, increase Suds Removal Routines allowed, check for draining issues, check that drum spins freely, and make sure no small items are lodged between drum and outer tub. |
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Frontload Washer |
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|
Display |
Description |
Cause/Corrective Action |
|
E Hd or Er, Hd |
Too Hot To Drain Error |
If water is detected to be too hot to drain safely, this error will occur. It is advised to add a cool down step to the cycle after every heating step to avoid this error. Another possible cause of this error is that the heater contactor/relay is stuck on. Error will display after door is opened in End of Cycle Mode. It will clear after 1 minute. |
|
E Ld or Er, LE |
Water Leak Drain Error |
If there is a leak during the water leak detection of the cycle when programmed on, an error will display after the door is opened at the end of cycle for 1 minute. It will clear after 1 minute or until a key is pressed. If the water level has dropped more than an acceptable amount during a water leak drain check, the control will save a water leak drain error status and will continue the machine cycle. Immediately upon detecting the error the rightmost decimal point will be lit. This lit decimal point can be cleared by pressing the START keypad 3 times in a period of 5 seconds or by cycling the power to the machine. The cause of this error may be the drain hose leaking or a stuck gravity drain valve on gravity drain machines. |
|
E StHt |
Slow To Heat Error |
Non-Fatal Error that will appear during the running cycle without affecting the cycle. Machine error code is turned on for 15 seconds. It will clear after a key is pressed. Possible cause of error is one of the heater elements may be broken/disconnected, heater elements may need to be cleaned of lint, or programmable slow to heat error time needs to be increased for the load size and water amount being heated. Refer to Heater Error for other possible causes. |
|
E d |
Drive Board Errors |
|
|
E d 10 or Ed, 10 |
Voltage Select Error |
Wrong Input Voltage seen at drive board 120V vs 240V. Dip switch 1 on FEC set wrong, or possibly water on drive board (let drive dry out and determine cause of water). Unpower to clear error. Replace drive board if error persists. |
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E d 12 or Ed, 12 |
Over Voltage AC-Main Input Error |
Machine voltage is too high, check supply voltage to the machine and verify that it is within machine specifications. Unpower to clear error. Replace drive board if error persists. |
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E d 21 or Ed, 21 |
Over Voltage DC Bus Error |
Unpower to clear error. Check voltage input to machine. If it happens only at start of spin, replace motor. Replace drive board if error persists. |
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Frontload Washer |
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|
Display |
Description |
Cause/Corrective Action |
|
E d 22 or Ed, 22 |
Over Motor Temperature Error |
Motor temperature is detected to be too high. Check that drum spins freely when empty. Check for overloading of machine. Check motor harness for damage. Reduce agitation time and duty cycle if rotate/pause times are very short and programmable. Unpower to clear error. Replace drive board if error persists. |
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E d 23 or Ed, 23 |
Fatal IPM Over Current Shunt Error |
Check that drum and motor spins freely. Unpower to clear error. Check the motor phase windings. Continuity should be uniform between phases L1 and L2, L2 and L3, L1 and L3. Replace motor if not uniform. Replace drive board if error persists. |
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E d 24 or Ed, 24 |
Fatal I2T Hardware Over Current Error |
Check that drum and motor spins freely. Rotor may be locked up. Check the motor phase windings. Continuity should be uniform between phases L1 and L2, L2 and L3, L1 and L3. Replace motor if not uniform. Unpower to clear error. Replace drive board if error persists. |
|
E d 25 or Ed, 25 |
IPM Over Temperature Error |
IPM temperature is detected to be too high. Check that drum spins freely when empty, check for overloading of machine, reduce agitation time, and duty cycle if rotate/ pause times are very short and programmable. Unpower to clear error. Check for lint build-up on heat sink on drive board. Replace drive board if error persists. |
|
E d 29 or Ed, 29 |
Motor Not Connected Error |
The motor or one of its electrical phases is not connected. Check that the harness from the motor to the drive board is fully plugged in on both ends and that there is no damage to the motor harness. Make sure to push in the motor harness on both ends just in case it is a little loose and not fully inserted. If the harness looks fine and the error still occurs, look for something that is binding the inner wash basket and keeping it from rotating properly such as a garment/ foreign object caught between the inner and outer tubs or a clothes deflector rubbing the inner basket. Remove object or reposition clothes deflector by removing deflector and re-drilling screw holes to provide more clearance between tub lip and deflector. If the error still occurs, try replacing the drive board or harness. Unpower to clear error. |
|
E d 44 or Ed, 44 |
Overcurrent Shunt Detection Circuit Fail Error |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 45 or Ed, 45 |
Door Lock Pin HW On/Off Fail Error |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
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Frontload Washer |
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|
Display |
Description |
Cause/Corrective Action |
|
E d 46 or Ed, 46 |
Heater Pin HW On/Off Fail |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 47 or Ed, 47 |
Hot Valve Pin HW On/Off Fail |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 48 or Ed, 48 |
Cold Valve Pin HW On/Off Fail |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 49 or Ed, 49 |
Detergent Valve Pin HW On/Off Fail |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 50 or Ed, 50 |
Softener Valve Pin HW On/Off Fail |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 51 or Ed, 51 |
Inrush Pin HW On/Off Fail |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 52 or Ed, 52 |
Voltage Doubler Pin HW On/Off Fail |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 53 or Ed, 53 |
Door Lock Select Voltage Pin HW On/Off Fail |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 54 or Ed, 54 |
Pump Pin HW On/Off Fail |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 55 or Ed, 55 |
Fatal NTC Short Error |
Check heater thermistor and thermistor wiring for damage. Unpower to clear error. Replace drive board if error persists. |
|
E d 56 or Ed, 56 |
Fatal NTC Open Error |
Check heater thermistor and thermistor wiring for damage. Unpower to clear error. Replace drive board if error persists. |
|
E d 63 or Ed, 63 |
Fatal IPM Temperature Short Error |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
E d 64 or Ed, 64 |
Fatal IPM Temperature Open Error |
Hardware failure. Unpower to clear error. Replace drive board if error persists. |
|
Er,id |
Drive Board ID Error |
This error will be displayed if after checking for drive board/front end control compatibility it is found not to match. Unpower machine to clear code. Change front end control to one for a frontload washer. |
|
PF |
Power Fail Error |
If control was in Delayed Start mode during a power failure, this error will be displayed and the delayed start will be canceled. Press Power/Cancel to clear the error. |
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Frontload Washer |
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|
Display |
Description |
Cause/Corrective Action |
|
E nFLo or Er, nF |
No Water Flow Error |
If the control does not reach a water level of 4 inches within the programmed time it may mean the hose to the pressure sensor has a leak, is disconnected or clogged, the water inlet hose is clogged, the water inlet screens are clogged, or no water is flowing into the machine. The programmed error time may also need to be increased if there is low water pressure to the machine. The control will enter Machine Error mode when the error is set. The control will first drain for 90 seconds and then turn off all outputs and turn on the Machine Error Tone for 15 seconds. Unpower to clear error. |
|
E oF or Er, OF |
Overflow Error |
This error is triggered when an unsafe high water level is detected in the machine and water is unable to drain. The water valve may be stuck open, pump may be stuck, or the drain may be clogged. Typically a small item is lodged in the propeller of the pump on pump machines. The door may be open/unlocked with water sitting in the machine to cause this error. Unpower to clear error. |
|
E PS or Er, PS |
Pressure Sensor Error |
If the control does not detect a valid water level sensor input for 30 seconds, or if the Max (Overflow) Fill Level in the control is set to 0 while in Run Mode, Factory Test Mode, or Overflow Mode, the control will enter Machine Error Mode. Check harness from user control to pressure sensor for damage and replace if necessary. Replace pressure sensor or user control if error persists. The control will first drain for 30 seconds to get out any water and then unlock the door. Unpower to clear error. |
|
E bELt or Er, bb |
Broken Belt Error |
If a broken belt is detected by the control, the control will show error. Unpower the machine and check the belt and pulleys for issues. |
|
E LF or Er, LF |
Water Leak Fill Error |
If there is a leak during the water leak detection of the cycle when programmed on, an error will display after the door is opened at the end of cycle for 1 minute. It will clear after 1 minute or when a keypad is pressed. If the water level has increased more than an acceptable amount during a water leak drain check, the control will save a water leak drain error status and will continue the machine cycle. Immediately upon detecting the error the rightmost decimal point will be lit. This lit decimal point can be cleared by pressing the START keypad 3 times in a period of 5 seconds or by cycling the power to the machine. There may be a water valve stuck open due to debris or a failed water valve. |
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Frontload Washer |
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|
Display |
Description |
Cause/Corrective Action |
|
Display is dim |
|
Look for loose pins and damaged wires on harness from user control to drive board. |
|
E:SP |
Serial Communication Error |
Master control cannot communicate with motor control. Master control will try to reset the motor control by powering it down. The error will display after three reset attempt failures. Caused by transformer unplugged or inoperative, fuse blow on motor control board or wiring to motor control incorrect. |
|
EC:00 |
General Communication Error |
Communication failure. Try card again. |
|
EC:02 or EC02 |
Timeout Error |
Communication failure. Try card again. |
|
EC:03 or EC03 |
Invalid Command Code |
Communication successful, but the command was not valid for this machine type, or the control could not perform the command in its current mode of operation. Before downloading, ensure data is for current machine type and control is in correct mode. |
|
EC:05 or EC05 |
Invalid or Out-of-Range Data |
Incorrect machine type or the value in at least one of the programming options is invalid or out of range. Before downloading, ensure data is for current machine type and recheck the programming option's value and try again. |
|
EC:06 |
Invalid Data Code |
Incorrect machine type. Before downloading, ensure data is for current machine type. |
|
EC:09 |
Corrupted Data Error |
Communication error. Try card again. |
|
EC:0A |
Invalid Machine Type |
Incorrect machine type. Before downloading, ensure data is for current machine type. |
|
EC:19 or EC19 |
No Card Reader Communication |
Communication failure. Check card reader, control and harness. Power down, power up and try again. If error persists, control or reader is inoperative. |
|
EC:20 |
Unreadable Card |
Inoperative card/ dirty contact. Clean chip on card or card reader contacts. Try card again. If error persists, card may be inoperative. |
|
EC:21 |
Security ID Mismatch |
Wrong card. Use card with correct security code. |
|
EC:22 |
Site Code Mismatch |
Wrong card. Use card with correct site code. |
|
EC:23 |
Card Maximum Value Exceeded |
Value on card over max. Use a card which does not exceed maximum value. |
|
EC:24 |
Insufficient Memory on Card |
Card memory is full. Download card contents to PC and clear card for re-use. |
|
Frontload Washer |
||
|
Display |
Description |
Cause/Corrective Action |
|
EC:25 |
Card Reader Malfunction |
Inoperative Card Reader. Card Reader may need to be replaced. |
|
EC:26 |
Card Write Error |
Try card again. If error persists, card may be inoperative. |
|
EC:27 |
Diagnostic Test Card Write Failure |
Inoperative Card Reader. Card Reader may need to be replaced. |
|
EC:28 |
Diagnostic Test Card Read Failure |
Inoperative Card Reader. Card Reader may need to be replaced. |
|
EC:29 |
Diagnostic Test Memory Test Failure |
Inoperative Card Reader. Card Reader may need to be replaced. |
|
EC:2A |
Diagnostic Test Card Interface Failure |
Inoperative Card Reader. Card Reader may need to be replaced. |
|
EC:2b |
Diagnostic Test Flash Checksum Failure |
Inoperative Card Reader. Card Reader may need to be replaced. |
|
EC:30 |
Timeout Error |
Card Reader may need to be replaced |
|
EC:31 |
Hotlisted Card Inserted Into Reader |
Card hotlisted. Control will destroy card. |
|
EC:50 |
Loyalty Purse Read Error |
Try card again. If error persists, card may be inoperative. |
|
EC:56 |
Loyalty Purse Write Error |
Try card again. If error persists, card may be inoperative. |
|
EC11 |
No Card Reader Initialization |
Communication is valid, but there is no card reader initialization. Power down, power up and try again. |
|
EC18 |
No Communication |
Card reader initialized, communication lost. Power down, power up and try again. If error persists, replace control or card reader. |
|
EC36 |
Audit Card Removed Prematurely |
Re-insert audit card and wait until machine prompts for card removal. |
|
EI:00 |
General Communications Errors |
Communication failure. Re-aim external device and try again. |
|
EI:01 or EI01 |
Transmission Failure |
Communication failure. Re-aim external device and try again. |
|
EI:02 or EI02 |
Device Timeout/Timeout Error |
Communication failure. Re-aim external device and try again. |
|
Frontload Washer |
||
|
Display |
Description |
Cause/Corrective Action |
|
EI:03 or EI03 |
Invalid Command Code |
Communication successful, but the command was not valid for this machine type, or the control could not perform the command in its current mode of operation. Ensure data is for current machine type and control is in correct mode. |
|
EI:04 or EI01 |
Expecting Upload Request or Command Packet Time Out |
Communication failure. Re-aim external device and try again. |
|
EI:05 or EI05 |
Invalid or Out-of-Range Data |
Incorrect machine type or the value in at least one of the programming options is invalid or out of range. Before downloading, ensure data is for current machine type, values entered are within the minimum and maximum limits and recheck the programming option's value and try again. |
|
EI:06 |
Invalid Data Code |
Incorrect machine type. Before downloading, ensure data is for current machine type. |
|
EI:07 |
Error Writing to RTC |
Control failure. Control may need to be replaced. |
|
EI:08 |
Error Writing to EPROM |
Control failure. Control may need to be replaced. |
|
EI:09 or EI09 |
CRC-16 Error |
Communication failure. Re-aim external device and try again. |
|
EI:0A |
Invalid Machine Type |
Incorrect machine type. Before downloading, ensure data is for current machine type. |
|
EI:0F or EI0F |
Invalid Wakeup or IR Disabled |
Communication failure or IR is disabled. Manually enable IR on control/Re-aim external device and try again. |
|
EI0A |
Framing Error |
Communication error. Re-aim external device and try again. |
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EI0C |
Time-out Exceeded |
Communication error. Re-aim external device and try again. |
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EI0E |
Encryption Error |
Communication error. Re-aim external device and try again. If the problem persists, check that the security code is correct. |
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Err |
Coin Error |
Invalid coin pulse or inoperative coin sensor. Check coin drop area and remove obstructions. If error persists, tampering may have occurred. Evaluate security procedures. |
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Frontload Washer |
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Display |
Description |
Cause/Corrective Action |
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FINAL SPIN and RINSE LEDs |
SPI Communications Error |
This error occurs when there is a problem with communications between the front-end control and the motor control. The control will turn off all outputs and flash the FINAL SPIN and RINSE LEDs one second on/ one second off to indicate an SPI communications error. This is a fatal error. The machine must be powered down at this point. |
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FINAL SPIN AND TUMBLE and CLOSE DOOR LEDs flashing |
SPI Communications Error |
This error occurs when there is a problem with communications between the front-end control and the motor control. The control will turn off all outputs and flash the FINAL SPIN AND TUMBLE and CLOSE DOOR LEDs one second on/one second off to indicate an SPI communications error. This is a fatal error. The machine must be powered down at this point. |
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HEATING LED (Models equipped with heater) |
Open/Shorted Temperature Sensor Error |
Any time the control senses a temperature less than 32°F (0°C) or greater than 212°F (100°C) while heating, the control will turn off the heater output and not attempt to heat. The control will continue and finish the cycle normally. At the end of the cycle, the control will flash the HEATING LED one-second on/one second off to indicate an open/shorted temperature sensor error. This error will be cleared when the door is opened at the end of the cycle. |
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IN USE and CLOSE DOOR LEDs flashing |
Door Open Error |
If the control senses the door open during Run Mode, the control will enter Error Mode. The control will turn off all outputs and flash the IN USE and CLOSE DOOR LEDs one second on/one second off to indicate a door open error. This is a fatal error. The machine must be unpowered to clear this error. |
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IN USE and DOOR LOCKED LEDs flashing |
Fill Error |
If the control receives no full input from the pressure switch indicating the cylinder is full within 30 minutes of starting the fill, the control will enter Error Mode. The control will turn off all outputs and flash the IN USE and DOOR LOCKED LEDs one second on/one second off to indicate a fill error. This is a fatal error. The machine must be unpowered to clear this error. |
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Frontload Washer |
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Display |
Description |
Cause/Corrective Action |
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IN USE LED blinks three times + 1.5 second pause |
Shorted Thermistor Error |
If the control sense a temperature greater than 210±4°F during an active cycle it will set a Shorted Thermistor error. The control will flash the IN USE LED three times separated by a one and a half second pause. This sequence is repeated as long as the Shorted thermistor error is sensed. |
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IN USE LED blinks twice + 1.5 second pause |
Open Thermistor Error |
If the control sense a temperature less than 0°F when the heat has been on for at least three minutes it will set an open thermistor error. The control will flash the IN USE LED twice separated by a one and a half second pause. This sequence is repeated as long as the Open Thermistor error is sensed. |
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OFF or oFF |
Break-in Alarm Shutdown Error |
Check the service door or coin vault switches. |
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OP (models equipped with heater) |
Open Thermistor Error |
This error code occurs if the thermistor circuit opens while heating. |
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Right most DP (decimal point) Lit |
Network Communication Error |
Communication failure. Wait for 1.5 minutes for error to clear. If it doesn’t, power-down and power-up the machine. If error persists, control or Network Board may need to be replaced. |
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Right most decimal point Lit |
Water Leak Detection Error or Slow Drain Detection Error |
Water leak test has detected a water leak during a cycle. May be a water fill or drain leak where either the water valves are stuck open or water is leaking from the machine in some way. On gravity drain machines it is usually a stuck gravity drain valve. If it's a slow drain, water is not draining as quickly as expected in any cycle step that drains water during the cycle. The decimal point will remain lit after the error display has expired. Clear the decimal point by pressing the START keypad three times within five seconds or by cycling the power to the machine. |
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Right most decimal point blinking |
Machine ID Error |
Machine ID is no longer communicating with the control. Check Machine ID connection. |
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Left most decimal point Lit |
Control is in Bootloader Mode |
Control is waiting for firmware update. (Firmware updates only done by Alliance Laundry Systems Service Technicians.) If firmware is not being updated, cycle power to machine. If error still occurs, replace control. |
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Right most decimal point blinking |
Control is in Low Power/Idle Mode |
While control is in Low Power/Idle Mode, right most decimal on display will blink once per minute. This is normal. Press the Power/Cancel keypad to turn control back on. |
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Frontload Washer |
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Display |
Description |
Cause/Corrective Action |
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SH (models equipped with heater) |
Shorted Thermistor Error |
This error occurs if the thermistor circuit is shorted while heating. |
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WASH and DOOR LEDs |
Fill Error |
If the control receives no full input from the pressure switch indicating the cylinder is full within 30 minutes of starting the fill, the control will enter Error Mode. The control will turn off all outputs and flash the WASH and DOOR LEDs one second on/one second off to indicate a fill error. This is a fatal error. The machine must be unpowered to clear this error. |
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WASH and RINSE LEDs |
Door Open Error |
If the control senses the door open during Run Mode, the control will enter Error Mode. The control will turn off all outputs and flash the WASH and RINSE LEDs one second on/one second off to indicate a door open error. This is a fatal error. The machine must be unpowered to clear this error. |
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IN USE, CLOSE DOOR LEDs |
Fill Error |
Fill level is not reached within 30 minutes in any fill step. Check for water pressure at inlets, water valves for operation, clog in water line, plugged filter screen on water hose, and the pressure sensor hose for air leak to determine cause of error. Power down to clear error. |
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DOOR LOCKED, CLOSE DOOR LEDs |
Door Lock Fatal Error |
Door is unlocked during a running cycle. To clear this error, cycle power to the machine. Check door lock and door latch for damage and replace if error continues. Also check door lock wire harness for damage or for disconnection. |
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DOOR LOCKED, CLOSE DOOR LEDs |
Door Lock Non-Fatal Error |
If the door fails to lock in 20 seconds in Door Locking Mode after the drive has been enabled, the control will turn off all outputs and display error code. To clear this error the door must either open or lock. Overloading the machine or broken shocks may keep door from properly closing. First check that door is fully closed. If door still fails to lock, check door lock and latch for damage. Check door lock wire harness for damage or disconnection. |
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Frontload Washer |
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Display |
Description |
Cause/Corrective Action |
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DOOR LOCKED, CLOSE DOOR LEDs |
Door Unlock Non-Fatal Error |
If the door fails to unlock 20 seconds after the drum has stopped spinning with a solenoid type door lock and all other outputs have been turned off, the control will display error code. To clear this error the door must unlock or open. Removing power for 3 minutes will automatically allow door lock to unlock. Make sure to press on door and then pull to unlock the door as pressure on door lock/latch will prevent door from unlocking. Possible causes of this issue are broken shocks or clothes load causing pressure on door and door latch/lock preventing it from unlocking. If it still fails to unlock, check door lock and latch for damage. Also check door lock wire harness for damage or disconnection. |
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DOOR LOCKED, CLOSE DOOR LEDs |
Door Opened Error |
Control detects door open during a cycle. This can be caused by pulling on door while locked or about to lock. Correct inoperative door locking system. Check door switch and harness for damage or disconnection. Unpower machine to clear error. |
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IN USE, FINAL SPIN AND TUMBLE LEDs |
Non-Fatal Unbalance Error |
Washer is unable to balance load. Redistribute load and run cycle. If running a small load or one large item, add more items to help machine balance the load better. If items are rubber or other water resistant type material, load may never reach full spin speed. Ensure machine is properly leveled and check for broken shocks. Open door or press Power/Cancel keypad to clear error. |
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IN USE, FINAL SPIN AND TUMBLE LEDs |
Fatal Unbalance Error |
Wires to unbalance switch are broken or not connected, unbalance switch may be stuck closed or a shock may be broken. Unpower to clear error. |
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IN USE, CLOSE DOOR LEDs |
Drain Error |
The control will enter Machine Error Mode when the water height is not below the empty level, after attempting to drain for 2 minutes. In the event of a drain error, the control will turn off all outputs and turn on the Machine Error Tone for 15 seconds. Check wiring to drain and that power is present at drain. Check for objects stuck in drain hose or in pump on electric pump units. Ensure that drain hose meets drain height restrictions. Unpower to clear error. |
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Frontload Washer |
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Display |
Description |
Cause/Corrective Action |
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IN USE, CLOSE DOOR LEDs |
Slow Drain Error |
This error occurs only if enabled by setting dip switch #4 to ON. Water is not draining as quickly as expected in any cycle step that drains water during the cycle. Clear this error by pressing the Power/Cancel keypad. |
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IN USE, CLOSE DOOR LEDs |
Suds Lock Error |
In the spin steps, if the control determines that there are suds in the machine after running all Suds Removal Routines programmed to run, it will display a Suds Lock Error at the end of the cycle after the door is opened. The control will continue showing the error for one minute or until the Power/Cancel keypad has been pressed. To prevent error, reduce detergent used. Check for draining issues, check that drum spins freely, and make sure no small items are lodged between drum and outer tub. |
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IN USE, CLOSE DOOR LEDs |
This error occurs only if enabled by setting dip switch #4 to ON. If there is a leak during the water leak detection of the cycle an error will display after the door is opened at the end of cycle for 1 minute. It will clear after 1 minute or until the Power/Cancel keypad is pressed. If the water level has dropped more than an acceptable amount during a water leak drain check, the control will save a water leak drain error status and will continue the machine cycle. The cause of this error may be the drain hose, pump, or fill valve leaking or a stuck gravity drain valve on gravity drain machines. |
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IN USE, CLOSE DOOR LEDs |
No Water Flow Error |
If the control does not reach a water level of 4 inches within the first 5 miutes of starting the fill it may mean the hose to the pressure sensor has a leak, is disconnected or clogged, the water inlet hose is clogged, the water inlet screens are clogged, or no water is flowing into the machine. The control will enter Machine Error mode when the error is set. The control will first drain for 90 seconds and then turn off all outputs and turn on the Machine Error Tone for 15 seconds. Unpower to clear error. |
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Frontload Washer |
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Display |
Description |
Cause/Corrective Action |
|
IN USE, CLOSE DOOR LEDs |
Overflow Error |
This error is triggered when an unsafe high water level is detected in the machine and water is unable to drain. The water valve may be stuck open, pump may be stuck, or the drain may be clogged. Typically a small item is lodged in the propeller of the pump on pump machines. The door may be open/unlocked with water sitting in the machine to cause this error. Unpower to clear error. |
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IN USE, CLOSE DOOR LEDs |
Pressure Sensor Error |
If the control does not detect a valid water level sensor input for 30 seconds, or if the Max (Overflow) Fill Level in the control is set to 0 while in Run Mode, Factory Test Mode, or Overflow Mode, the control will enter Machine Error Mode. Check harness from user control to pressure sensor for damage and replace if necessary. Replace pressure sensor or user control if error persists. The control will first drain for 30 seconds to get out any water and then unlock the door. Unpower to clear error. |
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IN USE, DOOR LOCKED, FINAL SPIN AND TUMBLE, CLOSE DOOR LEDs |
Over Voltage AC-Main Input Error |
Machine voltage is too high, check supply voltage to the machine and verify that it is within machine specifications. Unpower to clear error. Replace drive board if error persists. |
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IN USE, DOOR LOCKED, FINAL SPIN AND TUMBLE, CLOSE DOOR LEDs |
Over Voltage DC Bus Error |
Unpower to clear error. Check voltage input to machine. If it happens only at start of spin, replace motor. Replace drive board if error persists. |
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IN USE, DOOR LOCKED, FINAL SPIN AND TUMBLE, CLOSE DOOR LEDs |
Fatal IPM Over Current Shunt Error |
Check that drum and motor spins freely. Unpower to clear error. Check the motor phase windings. Continuity should be uniform between phases L1 and L2, L2 and L3, L1 and L3. Replace motor if not uniform. Replace drive board if error persists. |
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IN USE, DOOR LOCKED, FINAL SPIN AND TUMBLE, CLOSE DOOR LEDs |
Fatal I2T Hardware Over Current Error -Main Input Error |
Check that drum and motor spins freely. Rotor may be locked up. Check the motor phase windings. Continuity should be uniform between phases L1 and L2, L2 and L3, L1 and L3. Replace motor if not uniform. Unpower to clear error. Replace drive board if error persists. |
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Frontload Washer |
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Display |
Description |
Cause/Corrective Action |
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IN USE, DOOR LOCKED, FINAL SPIN AND TUMBLE, CLOSE DOOR LEDs |
Motor Not Connected Error |
The motor or one of its electrical phases is not connected. Check that the harness from the motor to the drive board is fully plugged in on both ends and that there is no damage to the motor harness. Make sure to push in the motor harness on both ends just in case it is a little loose and not fully inserted. If the harness looks fine and the error still occurs, try replacing the drive board or harness. Unpower to clear error. |
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IN USE, DOOR LOCKED, FINAL SPIN AND TUMBLE LEDs |
Broken Belt Error |
If a broken belt is detected by the control, the control will display this error. Unpower the machine and check the belt and pulleys for issues. |
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IN USE, DOOR LOCKED, FINAL SPIN AND TUMBLE LEDs |
Drive Board ID Error |
This error will be displayed if after checking for drive board/front end control compatibility it is found not to match. Unpower machine to clear code. Change front end control to one for a frontload washer. |
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IN USE, DOOR LOCKED, FINAL SPIN AND TUMBLE LEDs |
Drive Board Not Ready |
Hardware failure. Try cycling power to machine before replacing drive board. |
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IN USE, DOOR LOCKED, FINAL SPIN AND TUMBLE LEDs |
Drive Board Shorted |
Hardware failure. Try cycling power to machine before replacing drive board. |
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DOOR LOCKED, FINAL SPIN AND TUMBLE LEDs |
Drive Board Communication Error |
Communication failure. Power down, power up and try again. If error persists, check connection between front end control and drive board, or try replacing the front end control or the drive board. Many times a loose pin or wire is at fault for this error. |